1. No Returns on Food Products
For health, hygiene, and safety reasons, we do not accept returns once a food product has been opened or consumed.
2. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong product, please notify us within 48 hours of delivery at info@apnafood.in. We will arrange for a replacement or refund after verification.
3. Refund Process
Approved refunds will be processed to your original payment method within 5–7 working days. Refund timelines may vary depending on your bank or payment provider.
4. Cancellations
Orders can be cancelled within 2 hours of placing them, provided they have not yet been shipped. Once dispatched, cancellation is not possible.
5. Our Commitment
Your trust matters to us. Every order is carefully packed and checked before shipping to ensure you receive the best quality. If you ever face an issue, our team is here to help you promptly.